Privacy Policy

Last Updated: 25 December 2025

At Ufalugaa, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we handle your data when you purchase our books via Direct Message (DM).

  1. Information We Collect

    Since our website does not feature an automated checkout, we do not collect personal data directly through the site. When you contact us via Instagram or Facebook to place an order, we ask for the following details solely for delivery purposes:

  • Recipient Name
  • Delivery Address
  • Phone Number

  1. Payment Information

    We do not collect or store your credit or debit card information.

  • Payments are made via direct bank transfer.
  • We only request a copy of the transfer receipt (slip) to verify the transaction.

  1. How We Use Your Information

    The contact details you provide are used strictly to:

  • Coordinate and fulfill the delivery of your books.
  • Contact you regarding the status of your order.

  1. Data Sharing & Security

    We treat your information with strict confidentiality. We do not share, sell, or disclose your personal contact details to other individuals or third parties, except where strictly necessary to complete the delivery (e.g., our internal delivery team).

  1. Contact Us
    If you have questions about how we handle your data, please contact us at hello@ufalugaa.com.

Last Updated: 25 December 2025

 

Welcome to Ufalugaa. By accessing our website and purchasing our books, you agree to the following terms.

 

  1. “DM to Purchase” Process
    Our website serves as a catalogue. To purchase a book, you will be directed to our social media platforms (Instagram or Facebook) to complete the order manually.
  • Availability: Clicking “DM to Purchase” does not reserve a book. Orders are confirmed only after payment is received.
  • Order Confirmation: An order is considered valid only when you have shared the bank transfer receipt and we have acknowledged receipt of funds.

  1. Payment Terms
  • We accept payments via Bank Transfer.
  • Account details will be provided to you via Direct Message.
  • Please note that we cannot process delivery until the transfer is verified.

  1. Delivery

    We rely on the accuracy of the address and phone number you provide in the DM. Ufalugaa is not responsible for failed deliveries caused by incorrect addresses or unanswered phone calls.

  1. Intellectual Property

    All content on this website—including book titles, stories, illustrations, and logos—is the property of Ufalugaa. You may not reproduce or distribute our work without written permission.

  1. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the Republic of Maldives.

  1. Contact Information

    For any inquiries regarding these terms, please contact us at hello@ufalugaa.com.

At Ufalugaa, we strive to ensure that our customers are fully satisfied with their purchases. Please review our policy below regarding exchanges.



  1. All Sales Are Final

    We do not offer cash refunds or store credit. However, we stand behind the quality of our products and will gladly replace your item if it arrives damaged, defective, or if you received the incorrect item.

  1. Payment Information

    We will provide a replacement copy under the following conditions:

  • Defective or Damaged: The book arrived damaged (e.g., bent corners, binding issues) or has printing errors.
  • Wrong Item: You received a book different from what you ordered.
  • Time Frame: You must contact us within 7 days of receiving your order.

  1. How to Request an Exchange

    If your order meets the criteria above, please email us at hello@ufalugaa.com. Include your order number and a description (or photo) of the issue, and we will arrange for a new copy to be sent to you.